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AshleyJewelers.com Frequently Asked Questions
Why should I buy from AshleyJewelers.com instead of another jewelry store?
AshleyJewelers.com expects to earn and deserve you as a customer. We understand that you are weighed down with choices today and that finding the right jeweler can be scary, especially online. This means that we will go the extra mile to prove ourselves over and over again.
 AshleyJewelers.com will always be honest and up front about our jewelry and services. We won’t try to sell you something for the sake of selling it. It needs to be right for you. It also means that we will work hard for you, not only in delivering a quality piece of jewelry better than expected but delivering it in a higher quality at a better price. AshleyJewelers.com pays attention to details. Is the stone set straight or the sizing done properly? We thrive on these details because when we deliver a piece with our name on it for your special gift, it needs to be right. After all, jewelry is one of the only treasured possessions that is passed down through generations. When you are presented with a fine piece of jewelry from AshleyJewelers.com, it needs to take your breath away each and every time.
Why should I trust you?
Trust is very important, especially when purchasing jewelry and sending your valuables to us for repair and/or restoration. It isn’t tangible, as you know; it is something that must be earned. However, there are several reasons you can “trust” AshleyJewelers.com. We have been a family owned jewelry store in the jewelry business for over a quarter century. In that time, we have gained a reputation of integrity, honesty, and dependability. Check out what some of our customers have to say about us on our testimonial page! Your satisfaction is guaranteed with a no questions asked return policy. AshleyJewelers.com offers a one year guarantee on any item purchased. We also offer a full repair and maintenance department to assist you with your jewelry care as the years pass by. At AshleyJewelers.com, we put all of these things together, to create what we consider to be the very best value to you. With over twenty five years of experience, we are uniquely qualified to serve you, and, perhaps most importantly, to bring a meaningful smile to that special someone. |
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What makes your company special and different?
AshleyJewelers.com cares! Caring about you, the customer, is tossed around today so loosely by so many, that it seems impossible to explain the level at which AshleyJewelers.com truly cares about you. It really comes down to the small things, the details.
- Our people. We hire and keep the nicest and most qualified people we can find. Everyone at AshleyJewelers.com takes extreme pride in his or her work. This means that we follow through with what we say.
- Our gift-wrapping. AshleyJewelers.com has offered beautiful complimentary gift-wrapping to our customers since we opened our store. Though we have been told that we need to charge for gift-wrapping, we refuse to make that change. It is about taking care of you, our customer, and our friend. Simply request that your jewelry item be wrapped before shipping
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- The extra mile. Each and every AshleyJewelers.com representative will go the extra mile for you. Whether it means figuring out how to ship to your port of call while you are on a cruise or high tailing it to the shipping department to grab your order and make the necessary changes. Our job is to help you to the best of our ability every single time.
- Our History. We have been around for quite some time and will continue to be around. With over a quarter of a century of customer relationships, our values, integrity, and honesty still ring true today. AshleyJewelers.com treasures our customers and friends.
What are the benefits to shopping at AshleyJewelers.com?
There are many benefits to shopping at AshleyJewelers.com. Below are just a few reasons to give us a try!
- The selection. AshleyJewelers.com offers a huge selection of products in all categories. Additionally, many of our pieces are available in the configuration that you desire, white gold instead of yellow gold, or a garnet instead of an amethyst.
- Product knowledge. Every person that answers the phone is extremely knowledgeable about all of our products. From shipping times to stone quality, each AshleyJewelers.com representative is intensely trained to help you. When your call comes in, we are ready to assist you quickly and in a friendly manner.
- Life after the sale. At AshleyJewelers.com, it is not about the sale. It is about your satisfaction. Your purchase means something to you whether it be for a birthday, engagement or anniversary. It is important that the piece you receive reflect the thought and sentiment you put into the purchase. We are here to help you before and after the sale is made.
- Complimentary gift-wrapping. AshleyJewelers.com takes serious pride in offering beautiful gift-wrapping. After all, when a purchase is made it must be presented in a way that builds that excitement and enthusiasm for opening the gift.
- Ease of shopping. To make it easy and convenient, AshleyJewelers.com keeps all of your information at hand to help you with future purchases. If you cannot remember the finger size or the shipping address on previous orders, we are happy to assist you. Just give us call!
Do you offer appraisals?
AshleyJewelers.com is happy to include an appraisal on any piece of jewelry that is purchased. This will aid in having the piece insured. If you are interested in having an appraisal for your AshleyJewelers.com piece, just call 1.877.GOLDFIX (465.3349) and a sales representative will assist you.*
* AshleyJewelers.com charges $50 for an appraisal. This is a non-refundable fee and will not be credited upon a return.
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