Destinations |
Shipping Options |
Rates |
Please note: All FedEx shipments require a customer signature upon delivery. |
U.S. Street Addresses |
Ground
|
$6.95
or
FREE
for orders
$199 or more |
2Day
|
$12.95 - $18.95 |
Overnight*
|
$21.95 - $37.95 |
Saturday**
(not available in all areas)
|
$32.95 - $45.95 |
Special Exceptions |
FedEx Overnight and Saturday Delivery are only available for in-stock items that do not require ring sizing or personalization. |
RING SIZING: Rings ship in their standard size (6/7 for ladies and 10 for men) unless a specific size is selected. Please allow up to 2 additional business days for delivery of specified sizes (ex. 5, 8, 11, etc.). |
PERSONALIZED JEWELRY: Please allow up to 6 weeks for delivery. |
*FedEx Overnight Delivery
- FedEx Overnight delivery is only available for in-stock items that do not require ring sizing or personalization.
- Orders for FedEx Overnight delivery must be placed prior to 11:00 a.m. EST to be received on the next business day by 5:00 p.m.
- FedEx Overnight delivery is not available for orders to U.S. territories, Alaska or Hawaii. FedEx Overnight delivery is available in most areas. Please contact FedEx at 1-800-GO-FEDEX (1-800-463-3339) for more detail.
**FedEx Saturday Delivery
- FedEx Saturday delivery is only available for in-stock items that do not require ring sizing or personalization.
- Orders for FedEx Saturday delivery may only be placed on Thursday (after 11:00 a.m. EST) through Friday (before 11:00 a.m. EST).
- FedEx Saturday delivery is not available in all areas. Please contact FedEx at 1-800-GO-FedEx (800-463-3339) to find out if this service is available in your area before selecting it as your preferred shipping method.
Shipping Customized Products
Customized products, such as personalized jewelry or items requiring special sizing, are shipped either FedEx 2Day® or USPS® Priority based on shipping address and cannot be expedited. The shipping time will vary depending on the product selected and the customization time needed. The product detail page will better identify the expected delivery date for the customized product you have chosen.
Please note:
- All FedEx shipments require a customer signature upon delivery.
- Business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Rules and Restrictions
- All FedEx shipments require a customer signature upon delivery.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
- Your order must be received and your credit card authorized by 11:00 a.m. EST or your order will not be processed until the following business day. This applies to all shipping methods.
- Orders shipping to Alaska or Hawaii via FedEx 2Day delivery will require 2-3 additional business days for delivery. FedEx Overnight or Saturday delivery is not available.
- Orders shipping to an APO / FPO military address or a Post Office box may only be shipped via the U.S. Postal Service and cannot be expedited.
- All FedEx shipments require a street address.
- You will not be charged for any item until it is shipped to you.
- Please call a Customer Service Representative at 1.877.GOLDFIX (465.3349) if you have any questions.
Tracking Your Order
At our distribution center, order tracking links are assigned to packages almost immediately and AshleyJewelers.com will email a tracking number to correspond with your order. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our distribution center and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on AshleyJewelers.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during checkout, and the carrier that is delivering your item(s).
Finding Your Order Status
The status of your order is easy to find.
- Check your e-mail. You were required to enter an e-mail address during checkout. You will receive e-mails at this address keeping you up-to-date about the status of your order.
- Contact us. If you still have questions about your order, please contact us via methods on our Contact Page.
How is order status different from tracking information?
The Order Status represents where in the process your order exists from the time you place the order to the time it ships from our distribution center. Once your order leaves the distribution center, the package is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered.*
*Tracking information may not be available for up to 48 hours after an item is shipped from our distribution center. |
